Together we have the power to change the world: Techem offers smart, state-of-the-art solutions - for more energy efficiency in buildings. In this way, we save around 7 million tons of CO2 and 1.5 billion euros in heating costs every year for our customers and the environment, in over 20 countries worldwide.


Now we are only looking for your expertise for the expansion of our agile team as:

IT Infrastructure Hardware & Software responsible (m/f/X) - IT Service Desk

Location: Brussels

Type of contract: Permanent - Full time


Your energy is required!

  • When processing service request tickets, you follow the tickets closely until they are implemented in accordance with the quality standards and the end-user or requestor is satisfied.
  • You take the responsibility to coordinate all network and infrastructure issues and work with our external service providers.
  • You act as the interface between the local management/staff and HQ IT department in Germany (English speaking) to assure business continuity and actively manage the local Active Directory.
  • You’re hands-on and help end-users with the new MS 365 applications.
  • After proper internal training you know how to create new user’s /delete users in our specific software platforms.
  • We know that the selection and management of our end-user hardware shopping cart is in the best hands with you - as well as the control of end-user rollouts including software and hardware. Last but not least, you act reliably as a service manager in the field of desktop management.
  • You will maintain the reporting and documentation of IT equipment within the CMDB (Configuration Management Data Base).
  • IT procurement for 3 sites (Brussels/Liege and Luxemburg)

What you bring along:

  • Completed training in the IT sector (m/f/d)
  • Several years of relevant professional experience in the field of work described above
  • Very good spoken and written English/French/Dutch
  • The ability to recognize complex relationships and to find targeted solutions Intercultural competence, strong communication and negotiation skills

What Techem offers You:

A competitive Salary package including:

  • Flexible working hours and 29 days’ vacation per year (20 regular vacation + 9 ADV days of which some have been fixed like closing between Christmas and New Year).
  • Travel allowance or free parking at the Brussels location
  • Comprehensive health insurance
  • Meal Vouchers
  • An increasingly digital company with IT at its heart
  • Diverse innovative projects and new technologies, digital business platform
  • Agile working methods, cross-functional teams and freedom for your own ideas

Apply to this job offer:

Feel free to apply for the position of IT Infrastructure Hardware & Software responsible (m/f/X) - IT Service Desk by writing an email to Marie-Claude De Pril: