Heating cost billing with no waiting: Abrechnung Direct is heating cost billing as it should be.

Billing for heating and operating costs is one of the core tasks of property management—but it often involves a significant amount of coordination. Especially when done manually or sent by mail, this not only adds extra steps but also leads to more follow-up questions and longer waiting times.

These factors have a noticeable impact, particularly during busy periods: processing delays, rising customer inquiries, and increased coordination efforts make reliable planning difficult. Digital utility billing is therefore a necessary step toward eliminating paperwork and unnecessary intermediate steps.

With Abrechnung Direct, Techem offers a solution for heating cost billing in the way it´s supposed to be: fully digital, flexible, and without unnecessary delays. Instead of waiting for the process to be completed, landlords and property managers determine the timing of the billing themselves and receive their statements immediately after data collection—quickly, transparently, and in compliance with the law. This applies equally to both private and commercial customers and ensures more efficient processes as well as significantly fewer follow-up inquiries.

Greater transparency and control in day-to-day billing
In the customer online portal “mein.techem”, landlords enter consumption data throughout the year and initiate the billing process with just a few clicks. During the automated generation process, the data is checked for validity in real time in the background. A billing preview is available online shortly thereafter. The data can be viewed and reviewed immediately. Once approved, the final bill can be downloaded directly. 

A key advantage of Abrechnung Direct is the end-to-end transparency throughout the entire billing process. In the customer portal, all data can be viewed at any time, checked against real-time comparisons, and adjusted directly if necessary. Automated validations and plausibility checks immediately detect anomalies, allowing corrections to be made early on and without delay. This reduces errors, avoids follow-up inquiries, and provides additional security.

Another advantage of digital billing lies in flexible data collection: interim meter readings, for example when tenants change, can be entered and accounted for directly in the system. This ensures that all relevant consumption data remains complete and up-to-date—without additional coordination or delays. At the same time, digital billing meets all legal requirements and ensures transparent, traceable documentation for tenants.

Digital Solutions for a Future-Proof Real Estate Industry
With Abrechnung Direct, heating cost billing is handled exactly as it should be: transparently, accessible at any time, and without unnecessary delays. Customers can keep track of their bills and the underlying consumption data at all times. This makes it easier to monitor consumption and identify specific opportunities to reduce energy, costs, and CO₂—in line with the principle: “Measuring creates awareness.”

Digital processing ensures streamlined workflows and less paper, while a personal contact and billing expert is available to assist via our Direct Hotline whenever needed.

Abrechnung  Direct thus stands for modern, efficient billing processing—and is a logical step toward digital property management. More information on the billing models for our customers can be found on our German website. 

Image information: With Abrechnung Direct, heating cost billing is handled exactly as it should be: transparently, accessible at any time, and without unnecessary delays (Image source: Techem).