With Billing Direct to heating cost billing in real time

Eschborn, April 24, 2024:  With Billing Direct, the digital service for real-time heating cost billing, Techem customers can now decide for themselves when their bill is ready. Besides private customers, this service has now also been available to business customers since April 1. The Eschborn-based energy service provider is thus consistently expanding its range of digital services related to consumption billing. 

Image information: Rudi Erlaf, Head of Online Billing Services, and his team supported the development of Abrechnung Direct - from concept to launch (Copyright: Techem / Simon)

Digital solutions for a climate-neutral building stock  

Billing Direct makes heating cost billing 100 percent digital. Compared to traditional billing, existing customers are able to set the billing date themselves, check the result directly online and make any necessary changes. The final bill can then be retrieved and printed out if necessary. This digital service eliminates the usual waiting time. Techem creates further added value for its customers with Billing Direct by providing a continuous, transparent insight into their own billing and thus their energy consumption. After all, only those who know their own energy consumption can reduce it and thus sustainably save costs and CO2 emissions – true to the motto: measuring creates awareness.

“By making Billing Direct available to our business customers, we are not only expanding our digital product and service portfolio, but also consistently aligning it with our customers’ needs. This can be seen not least during the development phase, in which we specifically gathered customer feedback and took it directly into account in the subsequent development cycles. Billing Direct was thus developed together with our customers for our customers. This service-orientation is also reflected in many positive customer reviews,” said Nicolai Kuß, CSO of Techem.  

Direct line to customer service 

The on-demand service saves landlords tedious intermediate steps. If customers find anything unclear in the billing while checking the data, they can address this directly online. With more complicated inquiries, customers have access to personal contacts from Techem five days a week. Automatic plausibility checks also ensure the quality and legal certainty of the billing. With Billing Direct, Techem is therefore providing its customers with an additional digital service so that they can organize their rental portfolios in an energy-efficient and sustainable manner.